Editorial Policies and Complaints Handling

Aged Care Weekly observes the guidelines of the Australian Press Council, below:

The General Principles

Accuracy and clarity 

1. Ensure that factual material in news reports and elsewhere is accurate and not misleading, and is distinguishable from other material such as opinion.  

2. Provide a correction or other adequate remedial action if published material is significantly inaccurate or misleading. 

Fairness and balance 

3. Ensure that factual material is presented with reasonable fairness and balance, and that writers’ expressions of opinion are not based on significantly inaccurate factual material or omission of key facts.  

4. Ensure that where material refers adversely to a person, a fair opportunity is given for subsequent publication of a reply if that is reasonably necessary to address a possible breach of General Principle 

Privacy and avoidance of harm 

5. Avoid intruding on a person’s reasonable expectations of privacy, unless doing so is sufficiently in the public interest. 

6. Avoid causing or contributing materially to substantial offence, distress or prejudice, or a substantial risk to health or safety, unless doing so is sufficiently in the public interest. 

Integrity and transparency 

7. Avoid publishing material which has been gathered by deceptive or unfair means, unless doing so is sufficiently in the public interest. 

8. Ensure that conflicts of interests are avoided or adequately disclosed, and that they do not influence published material. 

Aged Care Weekly also observes the Australian Press Council’s standards on contacting patients in hospitals and people in residential care facilities. 

Aged Care Weekly’s Editorial Code of Conduct

Privacy

Regarding personal information, ACW writers must only gather and publish that which is necessary for the public interest. There must be no gratuitous use of sensitive or personal information in ACW content. Writers will respect whether information given is on the record, off the record, or for background only. Writers must safeguard any confidential information from misuse, loss, or unauthorised access.

Right to anonymity

As approved by the Editor, anonymous by-lines may be used to protect a vulnerable person. While attribution is a core tenet of our journalism, any person who provides information to ACW has the right to remain anonymous. 

Credits

Writers must name and hyperlink to the original source of any quotes or research used in a story.

Paid Endorsements

Writers must not accept bribes or freebees from sources. Sponsored content will appear with a label such as ‘Advertisement’ or ‘Sponsered Content’ indicating that the content is an advertisement.

Complaints

ACW’s complaints policy is outlined on the Aged Care Weekly Complaints Handling Policy page.

To make a complaint, email compliants@agedcareweekly.com.au and you will receive a response within 1-3 working days. 

Errors

Inaccuracies in published content must be corrected. Readers may report inaccuracies via our Aged Care Weekly Complaints Handling Policy page.

Right of reply

A subject of significant criticism or allegations of wrongdoing in a story must be informed of these criticisms or allegations, and offered reasonable opportunity for comment before the story is published. Their comment must feature in the story. Where such a party refuses comment, this will be noted within the story.

Conflicts of interest

Writers must be transparent about factors that may impair their ability to tell a story fairly, including political affiliation, a personal relationship with a source, or a partnership with a brand. Conflicts of interest must be made clear in the story.